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Call us for all your car needs! 828-891-3333

CODE OF ETHICS

  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

ASSOCIATIONS

  • AAA (American Automobile Association)
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • AAA Approved Auto Repair
  • ASE Master Technician
  • ALL-DATA
  • International Garage Owners of North Carolina
  • NFIB
  • Autozone
  • Henderson County Chamber of Commerce
  • Transylvania County Chamber of Commerce
  • Car Care Aware

Testimonials

  • CARZ was recommended to me by my USAA auto insurance when my check engine light came on during a road trip. I was highly impressed with the courtesy, professionalism, and the thorough explanation of the issue with my car. Every customer who walked in the door was greeted by name by the staff, and it was clear that staff had taken the time to build solid relationships with their customers. Attached to the wall in the clean waiting area were several cards and letters from customers sharing their appreciation for excellent work. I only wish this company was located closer to my home! I wish to share my appreciation to CARZ for assisting me, and for giving me the comfort in knowing that I could continue my journey safely.
    -Susan P.