Best Auto Repair, Horse Shoe

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Call us for all your car needs! 828-891-3333

CUSTOMER SERVICE

Customer service Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

Customer service When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At CARZ- Complete Auto Repair Zone in Horse Shoe

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ASSOCIATIONS

  • AAA (American Automobile Association)
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • ASE Master Technician
  • NFIB
  • Autozone
  • Henderson County Chamber of Commerce
  • Transylvania County Chamber of Commerce
  • enterprise
  • interstate
  • Car Care Aware

Testimonials

  • reviewicon
    Stop by here one day to have some minor tire work done. Collin was super friendly, helped me on the spot, and didn't even charge me. I'll be back when something goes wrong on my vehicle.
    , 01/22/2020

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    These men are the best. I appreciate their work in keeping my car and van running great.
    , 01/22/2020

  • reviewicon
    Highly recommend. They take great care of all of my cars.
    , 01/22/2020

  • reviewicon
    CARZ was recommended to me by my USAA auto insurance when my check engine light came on during a road trip. I was highly impressed with the courtesy, professionalism, and the thorough explanation of the issue with my car. Every customer who walked in the door was greeted by name by the staff, and it was clear that staff had taken the time to build solid relationships with their customers. Attached to the wall in the clean waiting area were several cards and letters from customers sharing their appreciation for excellent work. I only wish this company was located closer to my home! I wish to share my appreciation to CARZ for assisting me, and for giving me the comfort in knowing that I could continue my journey safely.