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CODE OF ETHICS

  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.
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Testimonials

reviewiconHorse Shoe, NC
I have been using Carz in Horseshoe since November 2022. From that first appointment, I knew this was where I wanted to bring my car for any repairs and maintenance that I need. Andrew always listens to my concerns about my car and he as well as his employees go above and beyond to evaluate my car issues. I have had to stop by on two different occasions for an immediate concern and even though they are always very busy, Andrew made sure my car was looked at and safe for me to continue driving. I can?t say enough about his kindness and the expertise and courtesy of all of his employees. They are truly amazing and exemplify what real customer service and caring is all about. This is definitely a trustworthy auto repair shop. I recommend them highly, and wish I could give them more than five stars!
~ , 05/22/2023
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reviewicon
Stop by here one day to have some minor tire work done. Collin was super friendly, helped me on the spot, and didn't even charge me. I'll be back when something goes wrong on my vehicle.
~ , 01/22/2020
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